Return and Refund Policy

Requesting Help

If an item arrives damaged, incorrect, or materially different from its description, please contact us promptly with your order number and clear photos when available. We will review your request and provide the appropriate next steps.

Refund Decisions

Approved refunds are returned to the original payment method whenever possible. Original shipping charges, return shipping, and non-returnable items may be excluded where permitted by law. Email service@puriejoy.com before sending anything back.